Privacy Policy

Last Updated: December 21, 2023

Thank you for visiting our website. This Privacy Policy outlines how Swift.ca ("we"/"us"/"our") collects, utilizes, stores, and shares information about visitors and users ("you"/"user") of our website located at Swift.ca (the "Website").

Consent

By using the Website, you are consenting to the usage of your Personal Information as described in this Privacy Policy and as otherwise communicated to you.

Definition of Terms

"Personal Information" refers to data about an identifiable individual, such as name, address, email address, credit card information, birth date, and gender.

"Non-Personal Information" includes data collected in a manner that is not identifiable to an individual, such as Internet Protocol Address (IP Address), browser type, operating system, aggregate demographic statistics, number of visitors, pages visited, and average time spent on the Website.

While privacy laws do not govern Non-Personal Information, we include information on its handling for transparency in operating the Website.

Collection and Use of Personal Information

We collect information to process purchases and enhance your shopping experience. Examples of collected information include:

  • Registration: To make purchases, registration is required, involving Personal Information such as name and email address.
  • Purchases: Information collected during purchases includes email address, billing address, mailing address Consent, pseudonyms, phone number, IP address, Well.ca password, personal preferences, group affiliations, and payment details. We may use third-party providers for delivery, sharing necessary information with them.
  • Mobile Location Data: If you grant access, we collect location data from your device for analytics and service improvement.
  • Communications: Information provided in customer interactions, inquiries, reviews, or surveys is collected for responsive purposes.
  • Notifications: Transactional and marketing notifications may be sent, and you can opt out of marketing communications.
  • Statistics: Aggregated statistics about Website usage are collected, ensuring individual anonymity.
  • System Logs & Cookies: Cookies collect information for features like remembering products, and IP addresses are used for fraud prevention.

Disclosure and Transfer of Personal Information

We safeguard Personal Information through contracts and organizational measures. We may share information with service providers for necessary services, and data may be stored outside Canada.

Exceptions include disclosure for legal action, protection of rights or property, and in corporate events like mergers.

Security

We implement various security measures to protect Personal Information, including encryption during transmission of sensitive data.

While we strive for 100% security, no system is infallible. Report security concerns to privacy@swift.ca.

Retention

We retain Personal Information as needed for the identified purpose, as permitted or required by law, and for fraud prevention or business analysis.

Amendment of this Policy

We reserve the right to modify this Privacy Policy. Non-material changes are effective upon posting, while material changes become effective 30 days post posting. Review this policy periodically for updates.

Access and Accuracy

You have the right to access your Personal Information. Keep your information accurate through Website features. Contact our Chief Privacy Officer for inquiries or updates.

Contact Us

For questions, suggestions, or corrections, contact our Chief Privacy Officer at Swift.ca, at privacy@swift.ca. You also have the right to contact your privacy regulator.

Thank you for your trust in Swift.ca.